Privacy Policy
Orinsols Medical Billing Services Privacy Policy
SCOPE AND PURPOSE:
WHAT ARE THE SERVICES OR FUNCTIONS PROVIDED BY ORINSOLS?
Orinsols Communications Policy
At Orinsols, we prioritize transparency, compliance, and respect in all our communications. As a digital solutions, software development, e-commerce, and IT consulting company, we ensure our practices align with the highest standards. Below, we outline how we communicate with our clients and staff, as well as our commitment to safeguarding your information and respecting your preferences.
📞 Contact Information:
Phone: +1 816-310-4080
Email: info@orinsols.com
Address: 117 S Lexington St, Ste 100 Harrisonville, MO 64701-2444
Communication Channels
1) Use of SMS
We strictly use SMS for:
Communicating with contracted clients regarding work-related needs.
Internal discussions among our staff.
Example:
A contracted client may receive an SMS like:
“Dear [Client Name], your project update for January is now available in your portal. Please let us know if you have any questions. —Orinsols Team”
SMS among staff might look like:
“Reminder: Team meeting tomorrow at 10 AM to discuss the new process updates.”
Important Note:
We never send promotional or marketing messages to any individual or business.
2) Zoom Phone
We exclusively use RingCentral to communicate with:
Our contracted clients.
Our internal staff.
Example:
A contracted client may receive a RingCentral message or call like:
“Hi John, we’ve successfully completed the update you requested yesterday. Please let us know if there’s anything else we can assist with.”
Internal staff messages may include:
“The updated policy document is now available in the shared folder. Please review it before the next team meeting.”
We use RingCentral only for work-related discussions—there is no promotional or marketing communication through this platform.
3) Initial Contact
At Orinsols, we do not initiate contact with clients through unsolicited marketing messages or promotions.
If a client fills out our “Contact Us” form on the Orinsols website to schedule a consultation or request information, they explicitly provide their consent to be contacted by our Customer and Sales Team for the requested discussion.
When submitting the form, the client agrees to the following terms:
“I consent to receive SMS from Orinsols. Reply STOP to opt-out; Reply HELP for support; Message and data rates apply; Messaging frequency may vary.”
Important Clarification: While this consent is collected as an added precaution, we never send SMS to clients who simply fill out the contact form on our website. Our primary mode of communication in such cases is always via phone calls, ensuring a direct and professional approach.
Example:
A client who schedules a free demo may receive a call like:
“Hello Alex, this is Sarah from Orinsols. Thank you for scheduling a consultation with us to learn about our services. How can we assist you?”
4) Client Communication
Once a client becomes a contracted client, we use RingCentral and/or SMS to communicate about:
Website development or software updates.
Project-related queries and updates.
Help and support for their contracted services.
Examples:
SMS to a contracted client:
“Hi Adam, we’ve resolved the issue you flagged yesterday. Please check your dashboard for updated details. —Orinsols Team”
RingCentral chat with a client:
“Good morning! Just a reminder that your quarterly report will be ready for review by the end of the week.”
Note:
All communication is strictly work-related, never promotional or marketing.
Clients can opt out of SMS communication at any time by replying STOP.
5) Consent and Opt-Out Options
Before we send any SMS communication, clients explicitly provide their consent to receive messages. This consent is solely for messages related to work purposes or service-specific, work-relevant updates. These communications are directed exclusively to contracted clients.
Examples of SMS Communication with Consent:
“Hello Sarah, your monthly summary has been updated in the portal. Please review and let us know if you need assistance. —Orinsols Team”
“Hi Alex, this is a reminder for tomorrow’s call regarding the updates you requested. Let us know if you need to reschedule.”
Opt-Out Option:
Once a client decides to discontinue our services or their contract with Orinsols has ended, we automatically stop sending them messages. However, for their added peace of mind, we also provide an easy opt-out option for SMS communications.
Opt-Out Instructions:
Clients can reply STOP to any SMS received from Orinsols at any time to stop receiving further messages.
Once a client opts out or their contract ends, we ensure no further communication is sent unless initiated by the client.
Example of an Opt-Out Message:
“You have successfully opted out of SMS communication from Orinsols. Thank you for working with us. If you need assistance in the future, feel free to contact us directly.”
Opt-In & Opt-Out Method
Orinsols, as a message sender, maintains a private business relationship with the recipient, who is one of their contracted clients. Consent for messaging is obtained either verbally or through digital forms.
Verbal Consent:
If consent is given verbally, the sender clearly identifies themselves as Orinsols and explains the purpose of the messages, which may include general business consultancy or project communications. Recipients are informed about how to opt out by replying “STOP” at any time and can receive assistance by replying “HELP.” They are also made aware that message frequency may vary and that standard messaging and data rates may apply. Additionally, recipients are notified about Orinsols’s privacy policy and terms of service related to messaging communication. For further assistance or to opt out, recipients can contact the office through the website here or by calling +1 816-310-4080
Digital Consent:
When consent is obtained through online forms, the following statement is presented:
“By providing your phone number and clicking ‘Submit,’ you consent to receive text messages from Orinsols if you become a contracted customer. You also agree to our Communications Policy and Privacy Policy. Consent is not required for purchase. Message frequency may vary, and standard message/data rates may apply. Reply HELP for assistance or STOP to opt out.”
Orinsols also provides links to their Privacy Policy and Communications Policy on their website, ensuring recipients can easily access these documents.
Verbal Consent for SMS Communication
At Orinsols, we are committed to maintaining transparent and compliant communication with our clients. To ensure compliance with carrier SMS policies and obtain clear consent from our customers, we have implemented a verbal consent process that adheres to all necessary guidelines.
Verbal Opt-In Script:
When a customer registers for our services for the first time, Orinsols’s trained staff members follow a standardized verbal script to obtain consent for SMS-based notifications related to their contracted service.
Staff Member:
“Thank you for choosing Orinsols. To keep you informed, we offer SMS notifications for reminders, account updates, and service-related alerts. Before confirming your opt-in, I need to share a few details:
You’ll receive automated texts related to your account. Message and data rates may apply.
Frequency varies but will not exceed [100] messages per month.
Reply STOP to unsubscribe at any time, or HELP for support.
Your number will not be shared with third parties for marketing.
Full terms are available at www.orinsols.com
May we send you SMS notifications with these details in mind?
Customer:
“Yes, I agree.”
Staff Member:
“Thank you! You’ll receive a confirmation text shortly. Remember, you can unsubscribe anytime by replying STOP.”
Additional Measures for Consent:
To further ensure proper consent, we also offer our clients an SMS Consent Form, which outlines the details of the communication they will receive and provides them with an opportunity to formally agree. The SMS Consent Form includes the following statements:
I agree to receive automated text messages.
I can Reply STOP to opt-out.
I can Reply HELP for support.
Message and data rates may apply.
My consent is not required to purchase goods or services.
Message frequency varies.
How Do We Use Forms on Our Website?
At Orinsols, the forms available on our website are specifically designed to help clients conveniently schedule a free demo or consultation regarding our services. This process ensures that the clients themselves are in control of appointing a time to engage with us.
Here’s a detailed breakdown of how our forms are used and how we handle communication:
Purpose of the Form
First Step: Communication Over Call Only
Once the form is submitted, our Customer Support Team reaches out to the client via phone on the number they have provided.
We never send SMS messages at this stage. All communication is conducted through phone calls, ensuring a professional and direct approach.
Example:
A client might fill out the form to request a demo. Our team would then contact them with a call like:
“Hello Alex, this is John from Orinsols. Thank you for filling out our Contact Us form and scheduling a consultation. We’d love to walk you through our services. Do you have a few minutes now to discuss?”
Becoming a Contracted Client
If the client decides to work with us and becomes a contracted client, we proceed to establish further communication channels. At this point, we seek their explicit permission to use SMS as a method of communication.
SMS messages are only used for day-to-day affairs, such as work updates, answering service-related queries, or providing essential information.
No Marketing Messages
Even after the client becomes a contracted client, we never send marketing or promotional messages. SMS communication is strictly limited to work-relevant topics.
Example of Work-Related SMS After Contracting:
“Hi Adam, your latest project updates have been processed. Please check your portal for details or let us know if you need assistance. —Orinsols Team”
Commitment to Privacy and Security
1) Compliance and Data Protection
We safeguard client information through:
Encryption: All data (emails, SMS, calls) is encrypted in transit and at rest.
Access Controls: Data is accessible only to authorized personnel.
Vendor Compliance: Platforms like RingCentral and other vendors comply with required standards.
Audits & Training: Regular security audits and annual staff training on compliance updates.
2) Data Protection
Your information is protected with enterprise-grade measures:
Secure Storage: Data is stored in secure servers with multi-factor authentication.
Strict Confidentiality: Client details are never shared with third parties without consent.
Retention Policy: Data is retained only as long as legally required.
No Spam: We do not sell, rent, or trade contact information.
Example of Our Commitment:
When a client’s contract ends, all communication stops, and their information is securely archived as per compliance regulations.
3) Transparency in Communication
We believe in clear, honest, and respectful communication. Whether you are an existing client or a prospective one, our practices ensure that we communicate only for legitimate reasons and always with your consent.
If you have any questions about this policy or wish to learn more, please contact us via the form on our website or call our designated contact number.
FAQs
How do you use the forms on your website?
Our forms let clients schedule consultations or demos. Once submitted, we call the client directly—no SMS is sent at this stage.
Do you send marketing messages?
No, we never send marketing or promotional messages. SMS is strictly for work-related updates and queries for contracted clients.
When do you use SMS to communicate?
We use SMS only after a client becomes a contracted client, and only for service-related updates and support.
How does opt-in for SMS work?
Consent is obtained when clients provide their details or fill out our forms. However, SMS is used only after they become contracted clients.
Can clients opt out of SMS communication?
Yes, clients can reply STOP to any SMS, and we immediately stop sending messages. This is also an option if their contract ends.
Do you use automated messaging?
No, we do not currently use automated messaging. If used in the future, it will fully comply with RingCentral’s policies and guidelines.
What guidelines do you follow for SMS communication?
We comply with RingCentral’s policies, such as not exceeding message limits, avoiding link shorteners, and obtaining express consent.
Are there prohibited messages or campaigns you avoid?
Yes, we do not send messages related to loans, debt relief, political ads, or any prohibited content as per RingCentral guidelines.
What happens if a client’s contract ends?
We stop all SMS communication once a contract ends, but we still provide opt-out instructions for added peace of mind.
Are you compliant with data security regulations?
Yes, Orinsols is fully compliant with data security standards, ensuring all communication and client information is secure.
Contact Information
If you have inquiries, remarks, or wish to exercise your rights under an applicable state law concerning this Policy, the ways in which Orinsols collects and uses your information as described here, or your choices and rights regarding such use, please contact us via:
Calling: +1 816-310-4080
Email: info@orinsols.com
Contact Form on our website
Writing to:
Orinsols
Attn: Chief Compliance Officer
117 S Lexington St, Ste 100
Harrisonville, MO 64701-2444
If you have a disability and would like to access this Policy in an alternative format, please contact us at +1 (816) 553-3773.
WHAT KIND OF PERSONAL DATA DO WE GATHER?
Personal information is data that can be utilized to identify an individual. The specific types of personal information we gather depend on the nature of your interactions with us. In the last 12 months, we have obtained personal information that falls under the following broad categories:
Identifiers, which includes details like your name, email address, or IP address.
Information from our customer records, like your postal address or phone number.
Commercial information, such as information regarding products or services that you have purchased.
Electronic network activity information, such as your engagement with our website.
Professional or employment-related information, such as your job title or employer.
Geolocation data, which may include general location information (such as city/state) derived from your IP address or precise location information obtained via GPS-based functionality. In cases where we require precise geolocation information, we will seek your permission to collect or use it, in accordance with relevant legal requirements, particularly if it is classified as “sensitive” information under applicable law.
THROUGH WHAT MEANS DO WE COLLECT YOUR PERSONAL DATA?
We may obtain your personal information in various ways, which include the following:
Information that you directly provide to us, such as when you voluntarily fill out fields on the Sites, request specific services or information, participate in surveys, or contact our customer service. Depending on how you interact with us, we may ask for details like your name, organization/practice name, email address, phone number, and user type. If you have an account with us, we may also collect login information like your username or Practice ID.
Automatic data collection technologies, like cookies, pixels, and tracking scripts, may be used to collect information about your device and your visit to our Sites (e.g., IP address, geolocation, browser type, device type, and activity).
Information from other sources, such as lead generation companies, social networks, or business partners. We may also obtain information from publicly available sources.
IN WHAT WAYS DO WE UTILIZE YOUR PERSONAL DATA?
We utilize your personal information in the following ways:
To respond to your inquiries and requests.
To provide, enhance, and improve our services and Sites.
To identify and authenticate you as an existing user or prospective client.
To communicate with you through emails, newsletters, and announcements.
To maintain the safety, security, and integrity of our Sites and services.
For legal compliance and regulatory purposes.
For business purposes explained at the time of collection.
We may also use non-identifiable, aggregated, anonymized, or de-identified data for any lawful purpose.
IN WHAT WAYS DO WE DISCLOSE OR EXCHANGE YOUR PERSONAL DATA?
The personal information we reveal for business purposes falls into categories such as: identifiers, commercial data, internet activity, and geolocation data.
We may share your information in the following circumstances:
With external service providers and vendors (e.g., analytics, advertising, content management, market research).
With third-party providers who offer audience matching services (such as social media platforms for targeted marketing).
With our affiliates and related entities for business operations.
If you make information publicly accessible on our Sites.
With clients/customers during surveys, onboarding, and usability testing (with prior notice).
When legally required or in response to law enforcement.
To prevent fraud, safeguard rights, or in connection with a potential merger, acquisition, or sale.
With your explicit consent or at your direction.
We may also disclose non-identifiable or de-identified information as permitted by applicable laws.
HOW DO WE SAFEGUARD AND RETAIN DATA
We use various security measures, including encryption, secure storage, and restricted access, to protect your information. We retain personal data only for as long as necessary for business or legal requirements.
DATA COLLECTION METHODS AND TECHNOLOGIES INCLUDING COOKIES
Our Sites use cookies, pixels, ad tags, SDKs, clear GIFs, and other tracking technologies to enhance user experience, analyze usage, and maintain security. These may also be used for advertising purposes in collaboration with third-party partners.
You can manage cookie preferences by accessing the “cookie preferences” link on our website.
TECHNOLOGY INTEGRATIONS AND SOCIAL MEDIA
Our Sites may include integrations with social media and third-party platforms. If you interact with these integrations, we may receive information from those platforms (such as your username or email). Each third-party platform has its own privacy policy, which we recommend you review.
RIGHTS FOR RESIDENTS OF APPLICABLE STATES
Residents of states with consumer privacy laws may have rights including:
Access to personal data collected.
Correction of inaccuracies.
Deletion of personal data.
Opt-out of sale or sharing of data.
Right to receive a copy of data in a portable format.
Right to opt out of targeted advertising or automated decision-making.
Requests may be made through:
Calling: +1 816-310-4080
Contact Form on our website
Writing to:
Orinsols
Attn: Chief Compliance Officer
117 S Lexington St, Ste 100
Harrisonville, MO 64701-2444
We may require verification of your identity before processing requests.
PRIVACY NOTICE FOR RESIDENTS OF CALIFORNIA
California residents may request information about data we have collected, shared, or disclosed. They also have rights to:
Access and know categories of collected information.
Delete their personal information.
Correct inaccurate data.
Opt-out of the sale or sharing of their personal information.
Requests can be made through the above-mentioned contact methods.
California residents may also request information under the “Shine the Light” law (Civil Code Section § 1798.83) regarding data shared with third parties for direct marketing purposes.
SITE IS INTENDED FOR ADULTS 18 OR OVER
Our Sites are not intended for minors under the age of 18. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us, and we will remove it in compliance with applicable law.
INFORMATION WE COLLECT IS GOVERNED BY U.S. LAW
If you access our Sites from outside the U.S., your information will be processed under U.S. law. Data may be transferred, processed, and stored in the U.S. and other jurisdictions.
PRIVACY POLICY UPDATES AND REVISIONS
We may update this Policy at any time. Updates will be posted on www.orinsols.com, and your continued use of the Sites constitutes acceptance of the updated Policy.
HOW TO CONTACT US
If you have inquiries, remarks, or wish to exercise your rights under an applicable law concerning this Policy, please contact us via:
Calling: +1 816-310-4080
Email: info@orinsols.com
Contact Form on our website
Writing to:
Orinsols
Attn: Chief Compliance Officer
117 S Lexington St, Ste 100
Harrisonville, MO 64701-2444
If you have a disability and would like to access this Policy in an alternative format, please contact us at +1 (816) 553-3773.